Lisa Coke

Lisa has 19 years experience in workers’ compensation case management highlighted by: 16 years of supervisory and management; ten years as a senior branch manager for a national case management company;  her expertise also includes eighteen years in orthopedic, neurology, repetitive trauma, traumatic brain injuries and back injuries. 

During her tenure as Branch Manager, she built an effective case management department, designed a pro-active cost containment program, and led the development of a quality management program identified by independent reviewers as one of the best in the industry. She re-engineered the referral and authorization processes, which significantly reduced medical expenses, and presented managed case management programs to the employer’s and insured companies.

As a Managed Care Director, she implemented and obtained a new Certificate of Coverage, implemented operational enhancements and secured regulatory approvals, she has consistently completed assignments within designated timeframes. She also led the formation of integrated delivery systems, developed and conducted managed care educational programs, developed a community-based managed care program, designed RFPs for managed care related issues. In addition, she developed a physician report card and medical management reports, and worked with clients to design and evaluate medical management information systems.

Lisa holds her RN, BSN from the University of Kentucky.   She is a member of the Kentucky Nurses Association, Kentucky Self Insured’s Association and RIMS.  She received her Certified Case Manager in 1995.  As a manager for Crawford & Company her branch won the Branch Quality Award for all of Healthcare Management in 2003 and she was selected as one of seven Healthcare Managers from Crawford to participate in the CEO’s Strategic Leadership Conference at Emory University in Atlanta, Georgia in 2001.

 In 2005, Lisa and her husband, Darren, started their own case management company, Preferred Case Management, LLC in Lexington, KY.   Preferred Case Management offers On-site MCM, Utilization Review, Precertification, Peer Review,  Legal Nurse Consulting, Long-Term and Short-Term Disability Case Management, Elder Care and Trust Planning Case Management.   Preferred Case Management offers coverage in Kentucky, Indiana, Ohio, West Virginia and Tennessee.

Cell: 859-227-8024
Fax: 859-294-4503